General & Product
Why don't you have already-made coffee bags in stock?
We want our customers to taste the full flavor potential of the signature blends. In order to achieve this, we decide to do small batch, on-demand roasting. Your coffee is then shipped within days of being roasted, ensuring some of the freshest mail-order coffee bags on the market.
What's your roasting schedule?
In general, we roast every 2nd and 4th week of the month. For the month of Jan, we will roast on:13th & 27th (Thurs)
Where does your coffee come from?
We source coffees from Brazil, Honduras, Guatemala and Ethiopia. Coffees are produced by both small holder farmer organizations (e.g. cooperatives) and locally owned exporting companies. You can see more information on each signature blend's page.
Is your coffee certified (FairTrade, Rrganic, Rain Forest Alliance, etc)?
Coffees from Honduras and Guatemala are Fairtrade and Organic certified. While coffees from Brazil and Ethiopia are responsibly sourced through private sustainability standards.
Our company is currently not Fairtrade certified and this is why we do not display certification logo on our packaging. However, we do uphold the principles of Fairtrade minimum price and social premium.
Why is your coffee bag not individually wrapped?
We believe single-use packaging is environmentally unsustainable. The purpose of single-use packaging is to preserve freshness but we believe we can achieve similar effect with our on-demand roasting policy. We conduct regular aging taste to make sure all our coffee bags are shipped at their full flavor potential.
What is the packaging material?
Coffee Brew bag: PLA filter made of corn starch. It is biodegradable and carbon-neutral. Ours comes with GreenPla certification by Japan BioPlastics Association.
Outer zipper bag: PLA made of corn starch. It is resealable, biodegradable and carbon-neutral. They are certified with OK compost Home standard by TÜV AUSTRIA.
My account & Order
How do I create an account and how do I log in?
Click here to register and create an account. You will receive an confirmation email from us to activate the account. If you miss this email in your inbox, please check your spam folder.
I want to change or cancel my order, how do I do that?
Send an email to email@example.com and we'll see if it's still possible to change or cancel your order.
Where is my order?
Depends on the location in the world, delivery time varies. Please click here to see delivery time schedule for your region/country
You can also find tracking number is on the shipping notification email we send you. You can also find it in the 'Order History' section of My account.
I have a complaint about my order, what should I do?
Ouch! That's unfortunate. Please send us an email to firstname.lastname@example.org. We'll be happy to help you find a solution!