General & Product
What's your roasting schedule?
In general, we roast every 4th week of the month.
Where does your coffee come from?
We source coffees from Brazil, Honduras, Guatemala and Ethiopia. Coffees are produced by both small holder farmer organizations (e.g. cooperatives) and locally owned exporting companies. You can see more information on each signature blend's page.
Is your coffee certified (FairTrade, Rrganic, Rain Forest Alliance, etc)?
Coffees from Honduras and Guatemala are Fairtrade and Organic certified. While coffees from Brazil and Ethiopia are responsibly sourced through private sustainability standards.
Our company is currently not Fairtrade certified and this is why we do not display certification logo on our packaging. However, we do uphold the principles of Fairtrade minimum price and social premium.
Why is your coffee bag not individually wrapped?
We believe single-use packaging is environmentally unsustainable. The purpose of single-use packaging is to preserve freshness but we believe we can achieve similar effect with our on-demand roasting policy. We conduct regular aging taste to make sure all our coffee bags are shipped at their full flavor potential.
What is the packaging material?
Coffee Brew bag: PLA filter made of corn starch. It is biodegradable and carbon-neutral. Ours comes with GreenPla certification by Japan BioPlastics Association.
Outer zipper bag: PLA made of corn starch. It is resealable, biodegradable and carbon-neutral. They are certified with OK compost Home standard by TÜV AUSTRIA.
My account, Order & Subscription
How do I create an account and how do I log in?
Click here to register and create an account. You will receive an confirmation email from us to activate the account. If you miss this email in your inbox, please check your spam folder.
I want to change or cancel my order, how do I do that?
Send an email to firstname.lastname@example.org and we'll see if it's still possible to change or cancel your order.
I want to change or cancel my subscription, how do I do that?
Where is my order?
Depends on the location in the world, delivery time varies. Please click here to see delivery time schedule for your region/country. Please note that we have been experience delay from courier, which is out of out control. We appreciate your patience and support.
Once we fulfill your order, the order status will be updated in the 'Order History' section of My account. You can also find the tracking number directly on the shipping notification email we send to you.
I have a complaint about my order, what should I do?
Ouch! That's unfortunate. Please send us an email to email@example.com. We'll be happy to help you find a solution!